Return & Refund Policy


At Woodero Inc., we are dedicated to providing you with high-quality wooden items such as trays, kitchen utensils, cups, and mugs. We want you to be fully satisfied with your purchase, and if for any reason you are not, we offer a hassle-free return policy.

30-Day Return Policy:

We understand that sometimes a product may not meet your specific needs or preferences. That's why we have implemented a 30-day return policy, starting from the date of delivery, to give you ample time to assess your purchase and decide if it's the right fit for you.

Conditions for Return:

To be eligible for a return, please ensure that the following conditions are met:

  1. The product must be unused, in its original packaging, and in the same condition as when you received it.
  2. All tags, labels, and protective coverings must still be intact.
  3. Any promotional or free items received with the product must also be returned.
  4. Proof of purchase, such as the order number or receipt, will be required.

Return Process:

If you decide to return a product, kindly follow these steps:

  1. Contact our customer support team within 30 days of receiving the product to initiate the return process. You can reach us through  or call on +91-9352850866.
  2. Our customer support representative will guide you through the return procedure and provide you with a return authorization.
  3. Pack the product securely, preferably in its original packaging, and include all relevant accessories.
  4. Clearly mark the return authorization number on the package.
  5. Ship the package back to us using a reliable and trackable shipping method.
  6. Once we receive the returned item, our quality control team will inspect it to ensure it meets the return conditions.
  7. If the return is approved, we will process the refund to your original payment method within 30 days.

Please note:

  • Shipping and handling charges are non-refundable.
  • Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
  • Woodero Inc. reserves the right to refuse any returns that do not meet the specified conditions.

We highly recommend reading our Terms and Conditions for further details regarding our return policy.

If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with every Woodero Inc. purchase.


  • Exchange Policy: We strive to provide accurate and detailed descriptions of our products to help you make informed choices. Before shipping your orders, we conduct thorough quality checks to ensure they reach you in perfect condition.

    However, if you are unsatisfied with your order item(s), we are happy to assist you with size-related exchanges. Unfortunately, we do not accept returns at this time.

  • Exchange Eligibility: We offer exchanges for domestic orders only. The item(s) requested for exchange should be unused, unwashed, unworn, and must be returned with all its packaging and tags.
  • Exchange Terms and Criteria: Please note the following points when requesting an exchange for your order.
  • Once delivered, our wooden items are non-exchangeable unless in rare cases the item is defective.
  • We provide detailed product descriptions, including color and material, but due to display settings, there might be a slight color difference. Therefore, we cannot accept exchanges based on color differences.
  • Woodero Inc. only entertains exchange requests for orders placed on our official website,
  • Currently, we do not offer exchanges for orders outside India.


If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.

  • You can raise the exchange query with us via email at or call us at +91-9352850866 within 24-48 hours of order delivery. You can also raise the query directly on the website, here.
  • An amount of $10 (per product) will be charged to process your exchange request. Once the payment is done, please share the screenshot of the payment in the same email with us.

    (If you wish to send the exchange product directly to us, our team will share the shipping address with you. After dispatching the item(s), please share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only, as Woodero Inc. shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.)

  • After the payment has been made, our customer support team will initiate the reverse pickup via trusted courier services.


Terms of order cancellation by customer and/or by Wood